We’re glad that you’ve decided to take the next step and meet with one of our clinicians at Groff & Associates. If you’re like most people, you’re a little nervous anticipating what to expect on your first visit. We desire for you to feel comfortable with finding our location and process, so here is information to assist you in preparing for your first visit:
First Visit – What To Expect
Setting Up Your Initial Appointment
Please call our 317-474-6448 ext. 102 during regular business hours and we will be happy to assist you with setting up an appointment.
Office Locations
Our main campus is located west of Hague Road on 86th Street, just north of Community North Hospital.
Our three satellite campuses are:
Greenwood Christian Church located at 2045 Averitt Road, Greenwood, IN 46143
Park Chapel Christian Church located at 1176 E McKenzie Rd, Greenfield, IN 46140
Venture Christian Church located at 14501 Hazel Dell Parkway, Carmel, IN 46033
What do I bring with me?
We encourage you to fill out our intake forms prior to coming in. If you aren’t able to bring the completed forms with you, please arrive 15 minutes before your scheduled time to fill out paperwork. If you plan on filing with your insurance company, please bring your primary and secondary insurance card. It also helps if you bring information about any prescriptions you are currently taking.
In the Lobby
We have complimentary water and Wi-Fi available. If you need the restroom, please reach out to any available office staff or clinician.
Session Fee and Insurance
If you are going to see one of our licensed clinicians, please check with your health insurance company and understand what your outpatient mental health benefits are as this will help you understand what the session fee will cost you at the time of service.
If your health insurance carrier doesn’t apply to our licensed clinician, then you will be required to pay the full session fee at the time of service, and if applicable, we can file to some health insurance companies as an out of network provider. We do not accept Medicare, Medicaid, Healthy Indiana Plan, Healthcare Marketplace Plans, and Tri-Care insurance plans.
When you provide your primary and secondary insurance card, we will verify the health insurance policy information. We will need all required paperwork, including your birth date and signed consent, in order to verify your health insurance policy information.
We also have clinicians who are not yet licensed in the state of Indiana and can take any client at a reduced session fee. Please let the office staff know if you would like information about our sliding fee scale.
What will my clinician likely cover in the first session?
- Go over the intake paperwork and answer any questions you might have.
- Review basic protocols for confidentiality, scheduling appointments, etc.
- Find out why you are seeking therapy.
- Ask about your personal history and current situation.
- Ask about any current symptoms you may be experiencing.
You and your clinician will use this information to try to understand your issues and will do their best to get to know you as quickly as possible. Please understand that it often takes 2-3 sessions before you and your clinician may have a comfortable connection and working relationship.
Please ask questions!
We desire for you to have the best possible healthcare experience we can offer. Please ask questions about the process, and don’t hesitate to ask the clinician to clarify anything you need to further understand.