Appointments

indianapolis counseling

Family Services Indianapolis

Therapy sessions are by appointment only.  The time for your appointment is reserved exclusively for you and cannot be given to someone else, so please make sure to inquire about our 24-hour cancellation policy when scheduling your initial 50-minute appointment.  All appointments are typically 50-minutes in duration, however, we offer 30-minute, 80-minute and 110-minute session times as well.

If you are a first time caller, call our primary number at 317-474-6448  press “0” to speak directly with a counselor who can assist you.  Please feel free to leave her a message and she will return your call as soon as possible.  If you leave a message on our voicemail system, please be sure to provide your name and state your phone number slowly or twice to make sure we can return your call.

Counselors Indianapolis

If you were referred to our specific therapist in Indianapolis, your request will be honored and the therapist will be notified immediately to contact you for scheduling an appointment within a 24-hour period.

What to expect on your first visit …

  • Upon your arrival, please make yourself comfortable.
  • If possible, we request that you arrive at our office 10 minutes prior to your appointment so that you can complete a forms which will be available to you in our reception room. 
  • You may also fill out the forms listed on our website.    
  • At your scheduled appointment time, your therapist will come to the reception area to greet you. 
  • During the beginning of your first visit, your therapist will briefly review the client information given to ensure we have all necessary information for our records. 
  • You will also be asked if you have any questions regarding confidentiality or our cancellation policy.  If you do not have any questions, you can proceed with the purpose of your visit, which is to allow your therapist to get to know you and to answer any questions you may not have already asked about the counseling process.

Emergency consultations

If you are experiencing a crisis and urgently need to contact your therapist, you can contact your therapist directly (see Our Team) via by phone or email, or call our main phone at 317-474-6448 press “0”.  We will try to return your call as soon as we possibly can.  

If you reach our voicemail, leave your name, phone number(s), email address and a message. Then, as much as possible, keep your phone line open unless you have a call-waiting feature.  Please note it may take longer to contact you when your telephone line is in use.  We will respond as quickly as possible. 

If you do not receive a call back within a reasonable period of time (it takes longer to respond if your therapist is in session with another client) please go to your local emergency room, call your family physician or call the Indianapolis Suicide & Intervention Crisis Hotline at 317-251-7575.

Non-emergency or administrative calls …

If you are calling to speak with your therapist, or would like to reschedule an appointment, dial their direct voicemail phone number (see Our Team).  Please state your name, your phone number [twice] and the nature of your call.  Your therapist will respond to you as soon as possible.

Rescheduling your appointment…

If you do not contact your therapist within a 24-hour notice, you will be subject to a late cancellation fee of $30 for any missed appointment.


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NzE6Imh0dHA6Ly9ncm9mZmFuZGFzc29jaWF0ZXMuY29tL3dwLWNvbnRlbnQvd29vX3VwbG9hZHMvMy1ncm9mZl9oZWFkZXIucG5nIjt9PC9saT48L3VsPg==